FAQs

  1. How can I contact you?
    You can reach us anytime at our support email truerecovusa@gmail.com, and our team will get back to you within 24–48 hours.

  2. Where are your products shipped from?
    Our products are shipped directly from our suppliers located in various countries around the world. This allows us to offer a wide range of unique and innovative products at competitive prices. 

  3. Do you offer refunds?
    We have a 30-day refund policy. If you’re not satisfied, you can request a refund within 30 days of receiving your order. Please refer to our refund policy for detailed instructions. 

  4. How long does shipping take?
    Shipping typically takes 7–15 business days, depending on your location and the specific product ordered.

  5. How do I track my order?
    Once your order ships, you’ll receive a confirmation email with a tracking number and a link to follow your package.

  6. Why is my order arriving in multiple packages?
    To ensure faster delivery, some items may ship separately based on availability and warehouse location.

  7. What if my product arrives damaged or defective?
    Contact us immediately with photos, and we’ll send you instructions on how to start a return. 

  8. Can I change or cancel my order?
    Orders can only be changed or canceled within the first 12 hours after purchase. After that, they’ve likely begun processing.

  9. Do you ship internationally?
    Yes, we ship worldwide! Shipping times may vary based on destination.

  10. What payment methods do you accept?
    We accept all major credit cards, debit cards, and secure payment options like PayPal.